FREQUENTLY ASKED QUESTIONS

Our Hand Embroidery is created stitch by stitch by master artisans using traditional wooden adda frames and classical needlework techniques (Aari, Zardozi, Resham, French knots). Every piece is subtly unique, exhibiting organic artisanal variation.

Our Machine Embroidery utilizes calibrated multi-head computerized technology, offering perfect linear symmetry, high thread density, and repeatable geometric patterns ideal for contemporary fashion and structured interiors.

You can initiate a custom order directly through our Custom Orders Page or via WhatsApp concierge. Share your design reference, dimensions, and preferred fabric. Our team will review your specifications, prepare initial tracings or digital previews, and provide a transparent quote.

Because all pieces are handcrafted to order:

• Ready catalogue pieces: Dispatched within 7–10 business days.
• Custom monograms and single garments: 12–18 business days.
• Full bridal trousseaus and intricate bespoke ensembles: 3–5 weeks.

Rush atelier services are available upon request based on studio capacity.

Yes. We regularly work with client-provided silks, organzas, velvets, and handlooms. After examining a sample swatch for structural needle tolerance and tension compatibility, our artisans can execute custom embroidery directly onto your provided fabric.

All delicate hand embroidery pieces should be professionally dry cleaned only. Avoid spraying perfumes or chemicals directly onto metallic zari threads. Store your pieces wrapped in breathable cotton muslin cloth inside a cool, dry wardrobe away from dampness and direct sunlight.

Yes, we ship globally via insured premium international couriers (DHL Express and FedEx). Transit times typically range from 4–7 business days following dispatch. Custom duties, if applicable in the recipient country, are handled per local import regulations.